Welcome to Mount Hayat – Refund / Cancellation Policy

Mount Hayat Hotel Refund / Cancellation Policy:

Our cancellation policy is displayed with every rate plan on our website, please check the policy before booking

1. General Policy:

• Cancellations made 3 days or more before the check-in date will receive a full refund.
• Cancellations made between 1 and 3 days before the check-in date will incur a cancellation fee of one night.
• Cancellations made on the check-in date will not be eligible for a refund.

2. Non-Refundable Rates:

• Bookings made under non-refundable rates are not eligible for any refund, regardless of the cancellation date.

3. No-Show Policy:

• Guests who do not show up on the check-in date without prior notice will be charged the full amount of the booking.

4. Early Departure:

• Guests who depart earlier than the scheduled check-out date will not receive a refund for unused nights.

5. Special Circumstances:

• In the event of unforeseen circumstances (e.g., natural disasters, medical emergencies), please contact us directly to discuss potential exceptions to the cancellation policy.

6. Group Bookings:

• Different cancellation policies may apply for group bookings. Please refer to your group booking agreement for specific terms.

Contact Information:

• For any questions or to make a cancellation, please contact us at info@mounthayat.com