Privacy Policy – Mount Hayat Hotel & Resort Naran

At Mount Hayat Hotel & Resort Naran, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or use our services. By accessing our website or using our services, you agree to the terms of this Privacy Policy.

We collect various types of information to provide you with the best possible service. This includes:

• Name: To personalize your stay and ensure all communications are addressed correctly.
• Email address: To send booking confirmations, promotional offers, and respond to inquiries.
• Phone number: For quick communication in case of any changes or emergencies.
• Address: For billing purposes and to send any necessary correspondence.
• Payment information: To process payments securely.
• Identification documents (e.g., passport or ID card): To verify your identity as required by law.

Booking Information:

• Reservation dates: To manage your booking and ensure room availability.
• Room preferences: To accommodate your specific needs and preferences.
• Special requests: To enhance your stay with personalized services.
• Travel details: To assist with travel arrangements and ensure timely check-ins.

Website Usage Information:

• IP address: To identify user trends and enhance website security.
• Browser type and version: To ensure our website is compatible with your device.
• Pages visited: To understand user interests and improve website navigation.
• Time spent on pages: To analyse and enhance user engagement.
• Referring site details: To understand how users find our website and improve marketing strategies.

Communication Data:

• Email interactions: To track and respond to your communications.
• Feedback and reviews: To improve our services based on your experiences.
• Customer service inquiries: To provide efficient and effective support.

We use the information we collect for the following purposes:

To Process Reservations:

• Manage and confirm your bookings: Ensure your reservations are accurate and secure.
• Process payments and refunds: Handle financial transactions efficiently and securely.
• Send booking confirmations and updates: Keep you informed about your reservation status.

To Enhance Your Experience:

• Personalize your stay based on your preferences: Tailor our services to meet your needs.
• Offer special promotions and packages: Provide exclusive deals to enhance your stay.
• Improve our website and services based on your feedback: Continuously enhance our offerings based on your suggestions.

To Communicate with You:

• Respond to inquiries and provide customer support: Ensure your questions are answered promptly and effectively.
• Send important notices and updates: Keep you informed about any changes or important information regarding your stay.
• Conduct surveys and request feedback: Gather your opinions to improve our services.

For Security and Legal Compliance:

• Protect against fraudulent activities: Ensure the safety and security of your information.
• Comply with legal and regulatory requirements: Adhere to laws and regulations regarding data protection.
• Ensure the safety and security of our guests and staff: Maintain a secure environment for everyone.

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following situations:

Service Providers:

• Third-party vendors: Assist us in providing services, such as payment processors, IT support, and marketing agencies, who may have access to your information as needed to perform their functions.

Legal Requirements:

• Compliance with the law: Disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, law enforcement agencies).

Business Transfers:

• Mergers, acquisitions, or sales: Transfer your information as part of the transaction in the event of a merger, acquisition, or sale of all or a portion of our assets.

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information: Obtain a record of the data we hold about you.
• Correction: Request corrections to inaccurate or incomplete information: Ensure your information is accurate and up-to-date.
• Deletion: Request the deletion of your personal information: Remove your data, subject to certain legal exceptions.
• Objection: Object to the processing of your personal information: Limit how your data is used for specific purposes.
• Data Portability: Request the transfer of your personal information: Move your data to another service provider.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the effective date will be revised accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: info@mounthayat.com
• Phone: 03471331333

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.